Our Commitment

At Patagonia Outdoor Clothing & Gear, we’re dedicated to getting your outdoor gear to you quickly and efficiently. We offer various shipping options to meet your needs, whether you’re planning your next adventure or need gear for an upcoming trip.

Shipping Methods

We offer several shipping options for your convenience:

Standard Shipping

  • Delivery Time: 5-7 business days
  • Cost: Free for orders over $75 | $7.99 for orders under $75
  • Tracking: Available

Expedited Shipping

  • Delivery Time: 2-3 business days
  • Cost: $14.99
  • Tracking: Available

Overnight Shipping

  • Delivery Time: 1 business day
  • Cost: $29.99
  • Tracking: Available

Order Processing

  • Orders are typically processed within 1-2 business days
  • Processing time may vary during peak periods or holidays
  • You’ll receive a confirmation email when your order ships
  • Business days exclude weekends and federal holidays

Shipping Destinations

United States

We ship to all 50 states and U.S. territories.

International Shipping

We ship to select international destinations:

  • Delivery Time: 7-14 business days
  • Cost: Starting at $19.99 (varies by destination)
  • Customs: International customers are responsible for customs duties and taxes
  • Tracking: Available for most international destinations

Delivery Information

  • Packages are delivered Monday through Friday (excluding holidays)
  • We do not deliver to P.O. Box addresses for expedited or overnight shipping
  • A signature may be required for delivery of high-value items
  • You can update your delivery address before your order ships by contacting us

Order Tracking

Once your order ships, you’ll receive:

  • A shipping confirmation email with tracking information
  • Updates on your package’s delivery status
  • Estimated delivery date

You can track your order on our website using your order number and email address.

Missed Deliveries

If you’re not home when your package arrives:

  • The carrier will typically leave a notice and attempt redelivery
  • Packages may be held at your local post office or delivery facility
  • Contact the carrier directly using the information on the notice

Shipping Restrictions

Some products may have shipping restrictions:

  • Certain items may only be available for domestic shipping
  • Hazardous materials are subject to special shipping requirements
  • Oversized items may require special handling

Address Changes

To change your shipping address:

  • Contact us immediately at [email protected]
  • Changes can only be made before your order ships
  • We cannot redirect packages once they’re in transit

Damaged During Shipping

If your package arrives damaged:

  • Contact us within 24 hours of delivery
  • Provide photos of the damage and packaging
  • We’ll arrange for a replacement or refund

International Customs

For international orders:

  • Import duties, taxes, and customs fees are the responsibility of the recipient
  • These charges are not included in the item price or shipping cost
  • Delivery times may vary due to customs processing

Backordered Items

If your order contains backordered items:

  • We’ll ship available items immediately
  • Backordered items will ship as soon as they’re available
  • You won’t be charged additional shipping for backordered items

Questions?

If you have questions about shipping or need assistance with your order, please contact our customer service team:

Email: [email protected]
Hours: Monday – Friday, 9:00 AM – 6:00 PM MST
Address: 23 Outdoor Way, Boulder, CO 80302, United States

We’re committed to getting your gear to you as quickly and safely as possible so you can get back to enjoying the outdoors.